We’ve adapted other companies anti fraud, anti bullying policy.

First and foremost it is our desire to hold a safe and enjoyable event. We sincerely want to be a peaceful experience for all of our attendees. Unfortunately, the harsh reality is that not all attendees come to us with good intentions. Internet fraud costs companies across the country billions of dollars every year and bullying can cause employees a significant amount of stress.

With the boom of social media and expansion of online shopping, we have elected to follow the lead of several large festivals, retailers, etc and outline our policy for anti-fraud and bullying by customers. By doing business with Lights Over America you agree to not partake in the following behaviors:

Swearing and Foul Language

Screaming, derogatory, racially, or sexually charged, swearing or intimidating language when speaking with our agents, or team members by telephone, online, or in person.

Stalking Employees & Threats of Harm

Stalking employees and/or their significant others, or family members on social media or in local communities. Threatening the event to cause harm to attendees.

Chargebacks & Stolen Credit Cards

Intentionally buying entry passes to purposely dispute your charge, using a stolen credit card as payment of an order, and providing fake personal information. In all listed instances of these cases we reserve the right to regain funds by turning all paperwork over to the authorities, and pressing charges.

Social Media Bullying & Threats of Intimidation

Making false or derogatory statements about the company or products for the purpose of harming the company. This includes statements such as, “If you don’t do what I am asking, then I will leave a bad review or will go on social media to ruin your business, or falsely report you to authorities.”

Company Reviews & Dishonesty

Lights Over America works hard to present a quality, enjoyable event. Our goal is to have a safe, chaos free event, and repeat business. The reality is not all online reviews are honest or have pure motives. For LOA they are all placed by competitors or affiliates of competitors with the goal of harming the company. Placing dishonest or inaccurate reviews on social media platforms is not acceptable, and LOA will post correct information so others know the truth.

Fraud & Theft

Specifically with LOA, purchasing admission passes to an event just to dispute your charge is fraud and theft, and LOA will press such charges against anyone who does so. When an individual does such, it takes usable passes away from legitimate attendees, and is a financial loss to LOA, same with false disputing a charge, and also risks LOA’s ability to accept payments. In California, there is an extra law, conspiracy, individuals are charged with when they’re sent by competitors to commit the crime.

Scalping Passes, Giving Away Copies Of Passes

Scalping passes, or printing extra copies of admission passes to give away is also fraud and theft on a business. Anyone caught doing so will be criminally prosecuted and we will recoup lot revenue from you.

Anyone who violates any listed policy will instantly, and without warning, be banned from all LOA events, without refund, and criminally charged when warranted.