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Tickets are emailed out instantly after your purchase goes through.
Ticket Insurance is coming soon, but not yet available.
We follow the weather forecast closely leading up to the event, If the weather isn’t clear enough for a safe lantern release, the event will be rescheduled to a later date. We will post important updates on our new page here on our website and on our Facebook event page so be sure to click that you’re going so you will get notified of updates regarding the event faster.
Yes!! Anyone under the age of 18 must be accompanied by a parent.
Absolutely Not! As part of our security policy we do not allow anyone to be dropped off or walk up. Rental cars are also not allowed! You must drive your own car, so if you or your guest commit a crime you will have to leave your car behind.
We do not offer entry same day.
Some of our event locations do allow pets, but not all. If a location has a Paw Ticket then one pet is allowed.
Pets MUST be leashed at all times, and not on a retractable leash, and wearing a harness not just a collar. You must not walk away from your pet at anytime.
Paw tickets are limited as you will be placed in an area just for attendees with pets away from the music and stage.
Revenue for Paw Tickets go directly to helping pet parents buy pet food and other needed supplies.
If you've lost the email with your tickets, simply contact Luna Ticketing (our ticketing partner) and they can help you out.
We have a no lantern left behind policy and track our lanterns flight with drones so we know were all land to pick up. Please check out our "Lantern Safety" page for more information.
Engagement proposals are only allowed at event locations that have Tangled Packages listed as a ticket option. If no tangled packages are listed then it's banned at that location.
Have more Questions? Head over to our FAQ Page or reach out to our live chat for help.
Tell us where to go next! You’ll get notified first when the events near you go live.
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